Tuesday, January 15, 2013

Costly and Complicated - Must Read

XFINITY Home Security is available only as part of a bundle with Comcast's TV and Internet service.

A common issue raised by many XFINITY customers is the lack of quality customer service. This is not new with Comcast, unfortunately. According to a report on Yahoo Finance, Comcast was rated in the top 5 on its list of "Most Disliked Companies".


Comcast's security service also has notoriously high installation fees, starting from $199. Most home security companies on the market do not charge for installation anymore, and this is especially true if the installation comprises of wireless components. It really doesn't make much sense to charge $199 for an installation of wireless devices - a wireless home alarm system is very easy and quick to setup.


A Better Alternative is FrontPoint Security

The New York Times has called them "the biggest up and coming player in the industry". FronPoint Security offers the following features:

30 Day Trial: Simply no other company in the industry has a similar offer. FrontPoint provides customers with a 30 day money back guarantee. Most other companies lock their customers in with three-year contracts without an option to cancel. These companies include ADT and Protect America, to name a few.


100% Wireless: FrontPoint Security provides wireless equipment from GE Security including the latest edition of the GE Simon XT control panel that features a patented technology called Smash & Crash, whereby an alarm is sent to the monitoring station before an intruder can inflict damage to the system.


Cellular Monitoring: Customers also get cellular monitoring. This feature is available across all packages. It allows for remote arming and disarming of the system, live video footage on the iPhone, Android or Blackberry and instant security text alerts.


Free Environmental Monitoring: Protection from fire, flooding and carbon monoxide is provided free of charge.


Free Shipping: FrontPoint dispatches orders the same day they are placed via FedEx for a fast and timely shipment.


Customer Service: Customers are generally very happy with FrontPoint's customer support department. In a short time since the company's inception in 2007, FrontPoint has garnered quite a reputation for friendly and knowledgable customer service.


Online Reviews: They also happen to be the only home alarm provider to get a full five-star rating on Yelp, which is one of the most stringent review sites online. Bigger brand names like ADT and Protect America on the other hand average out at two and one stars respectively.


Obtain an instant quote online today. Their customer service department (not sales department) responds within seconds. Customers can also reach them direct at (866) 363 2035.

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